Warranty Policy

🛡️ Warranty Policy — ECOBATBIKES

At ECOBATBIKES, we stand behind the quality of our products, and your satisfaction is our priority. That's why we offer a 1-Year Limited Warranty on all of our electric bikes.

What Does Our Warranty Cover?

✅ Electric Motor
✅ Frame and Fork
✅ Controller and Electrical System
✅ Battery (manufacturer defects only)

We guarantee that our products are free from manufacturing defects in materials and workmanship under normal use during the warranty period.

What Is Not Covered?

❌ Normal wear and tear (tires, brake pads, chain, grips, pedals, and saddle)
❌ Damage caused by accidents, misuse, abuse, neglect, or improper maintenance
❌ Unauthorized repairs, modifications, or alterations
❌ Battery capacity reduction due to normal aging and regular use
❌ Damage resulting from water exposure beyond the product's intended use

How to Claim Your Warranty

Please contact our customer support team with the following information:

📧 Ecobatltd98@gmail.com
📞 +44 7883 417948

To help us process your request quickly, please include:

  • Your order number

  • A detailed description of the issue

  • Photos and/or videos showing the problem (if applicable)

Our team will review your claim and, where appropriate, will:

  • Ship replacement parts

  • Repair the product

  • Replace the product if necessary

Additional Information

  • This warranty applies only to the original purchaser and is non-transferable.

  • Replacement parts are stocked whenever possible to ensure fast service.

  • Our dedicated customer support team is available 24/7 to assist you with any warranty or technical questions.